AT&T’s Annual ERG Conference Celebrates Human Touch Behind Service

By Katie Pacholczyk

AT&T National Employee Resource Group ConferenceJim Cicconi, AT&T’s senior executive vice president of External & Legislative Affairs, may have summed it up best when he closed out the company’s recent National Employee Resource Group (ERG) Conference.

“There’s no technology that will replace the warmth of one human reaching out to another,” he said.

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